Refunds
Not the right fit? Get your money back.
Templates and apps
- 14 days, no questions. Ask within 14 days of buying and we refund the full price.
- How. Write to support@byronotion.com with the email you bought with, or your order number. That is all.
- Where it goes. Back to the card or account you paid with: through Stripe or PayPal for a purchase on byronotion.com, or through Gumroad, Etsy or the Notion Marketplace if you bought there. It usually shows within 5 to 10 working days, depending on your bank.
- After a refund. Your order page closes, and we ask you to delete your copy of the template.
- Gifts. The person who paid asks for the refund. The gift's link then closes for the person it was sent to.
After 14 days, we will still look at any problem with you. If something we sold does not work as described and we cannot fix it, we refund it.
Bundles
A bundle is refunded as a whole within 14 days. After that, we can refund the part that does not work as described.
Widgets Full Access
14 days, no questions, the same way. After a refund, copying new widgets asks for Full Access again; the widgets you already copied keep working.
Services
- Coaching. Cancel at least two business days before your session, from your confirmation email, and you are refunded. Later than that, we offer a new time once.
- Custom builds. Cancel before the build starts and we refund everything. Once we are building, you pay for the work done to that point and we refund the rest. After handover, use it for 30 days: any part you do not use, we rebuild or remove for free. A template with its app also gets 90 days of free bug fixes.
- Sponsorships. Cancel before your placement is published for a full refund. Once it is live, it is not refundable.
A signed quote or agreement wins over this page where they differ.
Your legal rights
If you are a consumer in the EU, the UK or elsewhere with a legal right of withdrawal, nothing here takes it away. For digital content delivered straight away, that right can end once you duplicate the template. Our 14 days apply anyway.
Contact
support@byronotion.com. A real person answers.